FAQ for Customer enquiry on Zizira Amazon Prime Services

What are the services Zizira as a Prime seller can provide?

The Fulfillment by Amazon logo on Zizira products depicts that our customers will be receiving the best customer service by a team of well-equipped members. All the customer inquiries, refunds and returns for your Zizira product orders will be handled by Amazon’s world class customer services.  

Can Zizira provide a return Product Service as a Prime Seller?

Customers will be provided with an online help centers. For instance, if you want to return a product you will be directed to an online return center that is run by Amazon team. You can also use the Buyer-Seller Messaging Service for inquiries on how or where to return or purchase the item.  

What is the Buyer-Seller Messaging Service? 

Buyer-Seller Messaging Service allows customers to communicate with buyers in the Amazon marketplace via email. You can also view your email on the Buyer-seller messages homepage. It will easier for you to get specific answers to your queries. 

Here are the benefits of the Buyer-seller Messaging Service:

  • This service masks private email addresses, thus increasing the security of buyer-seller communication.
  • Customers and Sellers can see emails that are sent and received from both ends by using their own email system (such as Outlook, Hotmail, Gmail, etc.).
  • Customer and seller communication is encouraged, which may reduce disputes and claims.
  • In the event of a dispute or claim, Amazon can facilitate faster and better resolution as Amazon has access to all communication between customers and buyers.

How will FBA Zizira increase the efficiency of the delivery of the products?

Zizira as a Prime seller in Amazon has the best opportunity to provide you with world-class customer service. Managed by a team of efficient individuals at Amazon, Zizira can now guarantee to provide customers with one-day to two-day delivery options instead of the three-to -five-day standard delivery options.

Here is what Amazon service has to say,” Customers who purchase FBA products also can take advantage of Guaranteed Accelerated Delivery, which gives them the option of receiving their products the following day. 

What is Guaranteed Accelerated Delivery offered by Zizira as a Prime Seller? 

Zizira now offers guaranteed delivery on certain fast delivery speeds and selected products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date, "order within" count-down timer, and fee (if applicable).

Can customers opt. for Cash on delivery (COD) services for Zizira FBA products?

Yes, customers can now opt. for the cash on delivery options on Zizira products sold on Amazon. We also offer services of one-day to two-day delivery options!