Frequently Asked Questions (FAQ)

Q. What is Zizira?
A. Zizira is a fully owned subsidiary of Chillibreeze Solutions Pvt. Ltd. Chillibreeze is a trusted and reliable service firm which has been operating in Shillong, Meghalaya these last 10 years. Zizira is built on Chillibreeze’s mission to make a difference in Northeast India and is aimed specifically at the farmers of the region. In the process we aim to bring healthy and unique food products from the pristine hills of Meghalaya and the rest of Northeast to the rest of India.

Q. Who are the people behind Zizira?
A. Zizira is spearheaded and run by the very people who made Chillibreeze a huge success in the first place. Each individual has been handpicked for the roles that Zizira needs in order for it to be a successful venture. You can also read about our team here.

Q. Does Zizira benefit only the farmers?
A. Yes! Our primary objective is to make a difference to the farmers of Meghalaya and those from the rest of Northeast India. Our approach is to ensure that the farmers will get a fair price for their produce and that they are neither manipulated nor exploited by middle men.
On another note, every single product on Zizira’s shelves have been cultivated using generations old traditional farming. As such, every single one of our products have never been exposed to chemical-based fertilizers, pesticides and herbicides.

Q. How does Zizira plan to help farmers of the Northeast?
A. Most if not all Northeast India farmers are subsistence farmers with average land holdings no more than half an acre. As such, Zizira’s aim is to open up markets for these farmers by helping them grow high value yet low volume products on their small farms.

Product & Pricing enquiry

Q. Interested in Lakadong Turmeric with curcumin 7.6% in 1 kg packing. pls inform price
A. The Lakadong Turmeric that we have on our stores have been tested at more than 7% curcumin levels. Please visit Zizira's store on Amazon for the prices.

Q. I am sagar das form calcutta. I am find out best quality black rice.and best prise.
A. At the moment, the black variety of rice that we have is the Black Sticky Rice . This is an unpolished or unmilled rice and has only been processed manually using wooden mortar and pestle. Our sourcing is direct and involves no middlemen so the price that you will get from us is the closest to the price quoted by the farmer. Please place your order from our Amazon store

Q. Hello ,I am interested in Turmeric with high Curcumin content.Could you please suggest me the Quality,Price/Kilo,& the best place to procure in quantity from a single place.
Thankyou

A. We currently have Zizira products on Amazon and you will find that we have also provided weight-based variations of up to 10 Kgs. Please let us know in case you require further information when you place your order.

Q. Please send me total list of organic food products available with you with its wholesale prices. I am engaged in business of organic food at Aurangabad Maharashtra.
A. Please look up Zizira on Amazon India for a complete list of all of our products along with their prices. You will find it helpful that we have provided weight-based variation. As far as organic is concerned, our products do NOT have that certification. Instead they follow traditional farming methods which does NOT involve the use of chemical-based fertilziers and pesticides.

Q. We are distributors of Indian and imported food products in Kolkata. We are interested in Black quinoa , black sticky rice and khasi sticky rice for supply to HORECA segment in our area.
A. Please look up Zizira on Amazon India for a complete list of all of our products along with their prices. You will find it helpful that we have provided weight-based variation.

Q. We are manufacturers of turmeric based equine products. We would be interested in a supply of high quality, high curcumin content turmeric for our products.
A. We currently have Zizira products on Amazon and you will find that we have also provided weight-based variations of up to 10 Kgs. Please let us know in case you require further information when you place your order.

Q. We like to buy large quantum of Lakadong organic turmeric from you. please tell us how much quantity you can supply at what intervals of time every year and the going price now ? we r pretty serious. what is the Rhizome prices?
A. We currently have Zizira products on Amazon and you will find that we have also provided weight-based variations of up to 10 Kgs. Please let us know in case you require further information when you place your order.

Q. I am interested in the langadang variety of turmeric . what is the possibility of having it shipped to USA
If you can't ship to USA, I have a courier in New Delhi who I could try to do so if you can ship to them. I would really appreciate any help from your end. I am a organic grower in Hawaii.

A. As of now, we do not ship beyond the borders of India. However, since you already have a presence in India, you can always visit Zizira's store on Amazon India.

Q. Hi I am a Mumbai based company in good services and exports ,really amazed to see such a professional presentation of the website.
Would like to get more updates on your product range?

A. Please look up Zizira on Amazon India for a complete list of all of our products along with their prices. You will find it helpful that we have provided weight-based variation.

Q. I want to buy Lakadong Turmeric. In the PRAGATI MAIDAN FAIR in DELHI there is always a stall of MEGHALAYA GOVT. and many people from meghalaya sell turmeric. The fair is held every year in november and sponsored by GOVT. OF INDIA. Is the turmeric they sell close to LAKADONG TURMERIC.Anyhow please tell me when should I order.I can send you money in advance. Please send me rate for two kilo Lakadong Turmeric
A. You can now purchase our products, including Lakadong turmeric, from Zizira's store on Amazon India. You will find that we have also provided weight-based variations of up to 10 Kgs. Please let us know in case you require further information when you place your order.

Third party partnership

Q. Would like to share our business proposal with you regarding selling your products in our askmebazaar.com and askmegrocery.com?
We are launching our askmegrocery in Guwahati location very soon. Please share your concern person's name with contact details for further process.
Branch manager - NE from Askme.com, its an e-commerce company.

A. As you can tell from our story, Zizira began operations only in 2015 and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.
So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.
However, we have provided certain weight-classes on our products (1 Kg, 5 Kgs & 10 KGs) that may interest you. Please let me know if you require any information or assitance when you place your order.

Q. I am from eSTOOR online shopping website which is at Hyderabad.
We found that your Organic Products are good to promote in our website.
eSTOOR is an eCommerce market place based in Hyderabad, India. Now we are looking forward to join hands with you and initiate a mutually beneficial business relationship.

A. As you can tell from our story, Zizira began operations only in 2015 and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.
So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.

Q. I am looking to speak with someone about all your spice and herb products. I want to understand your business model and see if there is a way for us to collaborate and work together.
A. As you can tell from our story, Zizira began operations only in 2015 and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.
So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.

Q. I am working on promoting north east india for more then 4 years. I use Online to promote , like i am promoting tourism using my webiste Easternparadise.co.in.
Similarly I have started a project to enable sell of Product from north east india online in a easy way. I am interested in selling your products on our site.
Please let me know how to move forward and contact you directly to talk regarding this.

A. As you can tell from our story, Zizira began operations only in 2015 and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.

So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.

Q. Hello from mynativestore.com. We are a recently launched ecommerce platform where people can buy products from their native place as well as other regions of India. We are interested in having you on our website as a seller.
A. As you can tell from our story, Zizira began operations only in 2015 and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.
So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.

Q. We are a CRM and eCommerce startup based in Mumbai, I loved your idea and was wondering if we could carry your products online on our estore.
A. As you can tell from our story, Zizira began operations only in 2015 and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.
So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.

Out of scope

Q. I am looking for all kinds of organic vegetables to be supplied daily to Guwahati Market.
A. Our current vision is to support and further the cause of Northeast India farmers by promoting the unique produce of the region. As such, we are not dealing with everyday vegetables or fruits. Moreover, we are currently focusing only on dried products and not on perishable items.

Q. We are wholesale supplier of Dried Fenugreek Leaves, Dried Mint Leaves ,Dried Coriander Leaves,Watermelon Kernels etc.
If you are having requirement of any off these commodities please revert.
We are currently supplying to major spice brands of India.To name a few: everest, Badshah, Ramdev, Aachi, Ruchi, Wonder etc.

A. Zizira's vision is to support and promote the cause of the traditional farmers of Northeast India. So we make it a point to source ALL of our products only from the farmers of the region. Thanks for the offer!

Q. I have a cashewnut processing plant in guwahati. I am interested in sourcing raw cashewnut from garo hills.
A. We have not yet explored cashews. However, you will find that the state agriculture department will be very helpful in providing you with all the information that you need.

Exporting Internationally

Q. I recently stumbled upon your story and really like your mission. Golden milk (mylk) or turmeric latte as it is called here in Australia is becoming very popular and is offered at many trendy cafe's.
We are also starting to see premixes sold online which consist of turmeric, ceylon cinnamon and ground black pepper.
If you could formulate a similar mix with the lakadong variety of turmeric we would be interested in reselling it here in Australia.

A. As you can tell from our story, Zizira began operations only last year and we are still in the process of building our brand and consolidating our position in the marketplace. As such, all of our efforts are concentrated on working closely with farmers so that we may open markets for them thus realizing our mission.
So at the moment, we are not looking at collaborating or partnering with any external agency. We fear that any deviation or distraction from our vision and plans may delay fulfilling our mission.
However, we have provided certain weight-classes on our products (1 Kg, 5 Kgs & 10 KGs) that may interest you. Please let me know if you require any information or assitance when you place your order.

Q. We are Online Health Supplement Company in Auckland, New Zealand. We are interested in sourcing Lakadong Turmeric from you.
I am originally from Mumbai and have been in Nz for last 12 years. I would like to support North East Products.
Lakadong Turmeric

A. As of now, we do not ship beyond the borders of India. However, since you already have a presence in India, you can always visit Zizira's store on Amazon India.

Media

Q. Hi Team Zizira. I am an aspiring writer and a reporter from a newspaper. I wanted to do a story on your products. it is totally a positive coverage and will get published in the front page. your co-operation will genuinely be appreciated.
A. We would be glad to feature on your paper. However, we would like to review the questions before answering them so that the responses we provide will paint the accurate and relevant picture of Zizira's vision. Furthermore, please note that any article has to be ratified and vetted by us in an email before publication.

Store Support

Returns & Exchanges
Q. I am not satisfied with my online product purchase, what should I do?
A. Customer satisfaction is our utmost priority. If you are unhappy or unsatisfied with the product purchased, you may return the item to the store leaving everything intact as originally packaged and unused to the store address below. Items purchased should be returned within 7 working days from the date of receipt. Further, please read about our Returns & Cancellations Policy or Email us at support@zizira.com

Q. How can I return or exchange a defective item?
A. All defective items are exchangeable and must be accompanied by a receipt of purchase made within 7 working days.

Q. What are my payment options?
A. At present, we only have Amazon Payment Gateway. We do not offer any other payment options as of now.

Shipping and Delivery Information
Q. How much does shipping cost?
A. We charge a flat rate of Rs 70 for all orders made within India.

Q. What delivery service do we use for shipping?
A. All products will be delivered via India Post only.

Online Ordering
Q. How can I cancel or modify an order placed online?
A. Unless the order has already been processed, you may cancel or modify your orders by emailing us at support@zizira.com

Q. Where can I view orders placed online?
A. If you have placed an order, you may view you order history under My Account.

Q. What happens in the event of expired products? Is there any plan B for such event?
A. Zizira takes full responsibility for every single product on its shelves and the orders that you place with us. If a product reaches you in a damaged state, please take a picture and send it to us. This will help us in understanding and learning so that you don’t have to face the same situation in future. Moreover, we will also send you a replacement at no extra cost.

8 thoughts on “Frequently Asked Questions (FAQ)

  1. Hi Ralph and Joanna,

    I hope both of you are well. Its great to follow your work in NE India.

    Your products look amazing and I am wondering if you will be interested in shipping an order to the UK. Would it be possible to give me a rough estimate on packaging and shipping to the UK.

    Anyways, I wish both of you all the best.

    Cheers,
    Anonymous friend

    1. Hi,

      Thank you for writing in! Ralph and Joanna thank you for your kind wishes. Our target market for the moment is restricted only to India but we hope that soon we should be able to ship abroad as well.

      However, if you do have friends or relatives travelling, please have them order from our site. We’ve had some friends of ours who live outside of India who have had their relatives and friends order and then deliver the products during their visit.

      Thanks!

  2. Hello,
    I have been researching turmeric and found your site. I am interested in purchasing your product as I feel the turmeric I am allowed in the United States is not the very best and I would like to try your turmeric. I live in Boca Raton, Florida, USA. We have a large Indian market nearby and I was wondering if I could order through them?
    I am also interested in your usage formula for making turmeric into capsules for oral use. As an example, how much bioprene (black pepper) should I use in the mixture? I have been advised that black pepper must be added to powdered turmeric in order for the beneficial properties to be released and accepted by the body.
    My background is in the manufacture of organic medicinal formulas of herbs and oils.
    Thank you for your reply.
    Iris Voorhees

    1. Hi Iris,

      Thank you for your interest in Zizira!

      Just so you know, Zizira’s high curcumin Lakadong turmeric has more than 7% curcumin content and that is one of the highest in the world of turmeric!

      As of now, we do not ship outside of India. However, if someone you know is in India and leaving anytime soon, you can ask them to take the product for you. They can place the order Zizira’s Amazon store and delivery usually take about 7 – 10 business days.

      About the capsule for oral use, we haven’t yet ventured into this area but thanks to your input we will look into it. We did some research and found that 1/8 teaspoon of ground black pepper with 1/2 teaspoon of turmeric does wonders. However, it is advisable to consult a medicinal practitioner before you begin.

      Thank you.

      1. Hello,

        Thank you for your reply. Sadly, I do not know anyone who travels to India. I am able to buy Alleppy Finger Turmeric Powder through Amazon America. Frontier in the company that sells it through Amazon though but the curcumin content is only 5%. Are you familiar with the company Frontier? Thanks for the information on black pepper to turmeric ratio. That is helpful to me.

        Thanks again!
        Iris

        1. Hi Iris,

          Glad that you found the black pepper information helpful.

          As for Frontier, we are not aware of the company but will definitely look it up.

          Thank you for writing in, happy to help!

  3. Tumeric is very good .Till the age of nineteen I have used it on daily basis. Since I got married we did not get it in n Bihar . One thing was always in my mind because I belong to Shillong, and have a strong sentiment respect and love for the people and the place that I should do something for the farmers so what can I do .pl tell me. But now I am staying in patna bihar.what ever support .any type pl contact me. I’ll be very happy.lets mskes our farmers rich and famous

    1. Ma’am; you can do a great service by recommending the Shillong Turmeric to various Ayurved medicine manufacturers like Dabur, Baidyanath, Zandu, Sandu and Kottakal etc. Turmeric is a vital ingredient of many Ayurved medicines, and especially the high curcumin haldi will make the medicines more effective. As for example, Haridra Khand- so far the best medicine for allergy- induced cough and cold and other ailments, demands high curcumin content . Kindly write to them to subscribe to Shillong Turmeric. This will be a great service to the promotion of this product.

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