Frequently Asked Questions (FAQ)
Q: Can you place the order for me?
- Product name
- Your full name
- Your detailed address
- PIN code
- Your Email ID
Q:I am not able to place a Cash-on-delivery order?
We hope these PIN codes become more accessible in future. Right now we can not help orders in these PIN codes unless you pay for them upfront.
Zizira cares a lot about delivering the products to our customers and we make sure products reach you on time. We can refund the amount if you do not receive your order.
You can pay us through netbanking, NEFT or other UPIs such as GooglePay and Paytm.
Q:Why is the cost of your products so high?
Zizira sources the products from remote parts of Meghalaya from the farmers who follow traditional practices without using chemicals such as pesticides and fertilizers.
Over a few years, we have developed good relationships with ethical farmers who provide us with pure and great quality products. Our team goes to the most secluded and remote villages to source the best products for our customers.
We also get each batch of our products tested in FSSAI approved labs to make sure it is not contaminated or adulterated after processing. We go the extra mile to make sure our customers receive nothing but the authentic and pure taste of Meghalaya.
We take such efforts, so you do not have to worry about the source of your food. Thousands of our customers trust our products for the purity and quality.
I would request you to give Zizira products a chance, you will know they are worth it! 😊
Q: How does Zizira ship my products?
Answer: As you know, we are in the North-eastern corner of India – which is far from most cities of India. To ensure your products reach on time, we partner with warehouses in Pune, Lucknow, Bangalore, and Gurgaon.
- Our products are packed with care in Shillong
- Shipped to our warehouses every 2-3 weeks (to ensure the stock is always fresh).
- Your order is shipped by our warehouse partners through a reliable courier service. This allows us to deliver your products faster, generally within 2-3 days.
In case our products are not in the warehouses, we ship them directly from Shillong and that may take around 8-10 days to reach you:(
Q: I am from “xyz”, how long will it take for the order to reach me?
Q: My order was shipped from Pune/ Lucknow, is this your office?
From Shillong, we can send our shipments to nearest city, Guwahati only by road and it takes few days for courier companies to arrange this even though the distance between these two cities is only 100kms.
To overcome the transport obstacles, we are taking help of our trusted warehouse teams to ship to orders to you.
All the warehouses are restocked once in 2-3 weeks so you can receive the freshly packed products. 😊
Q: I am not satisfied with my online product purchase, what should I do?
Q:How can I return or exchange a defective item?
Q:How can I cancel or modify an order placed online?
Q:What happens in the event of expired products? Is there any plan B for such event?
Out of Scope
Q:I am looking for all kinds of organic vegetables and seeds to be supplied daily to Guwahati Market.
Q:We are wholesale supplier of Dried Fenugreek Leaves, Dried Mint Leaves ,Dried Coriander Leaves,Watermelon Kernels etc. If you are having requirement of any off these commodities please revert. We are currently supplying to major spice brands of India.
Q: I have a cashewnut processing plant in guwahati. I am interested in sourcing raw cashewnut from garo hills.
Product & Pricing Enquiry
Q: Hello, I am interested in Turmeric with high Curcumin content. Could you please suggest me the Quality,Price/Kilo,& the best place to procure in quantity from a single place.
Q: Please send me total list of organic food products available with you with its wholesale prices. I am engaged in business of organic food at Aurangabad Maharashtra.
Q: Hi Team Zizira. I am an aspiring writer and a reporter from a newspaper. I wanted to do a story on your products. it is totally a positive coverage and will get published in the front page. your co-operation will genuinely be appreciated.