Frequently Asked Questions (FAQ)

Store Support

Q: I am not satisfied with my online product purchase, what should I do?

Answer: Customer satisfaction is our utmost priority. If you are unhappy or unsatisfied with the product purchased, you may return the item to the store leaving everything intact as originally packaged and unused to the store address below. Items purchased should be returned within 7 working days from the date of receipt. Further, please read about our Returns & Cancellations Policy or contact us.

Q:How can I return or exchange a defective item?

Answer: All defective items are exchangeable and must be accompanied by a receipt of purchase made within 7 working days.

Q:How can I cancel or modify an order placed online?

Answer: Unless the order has already been processed, you may cancel or modify your orders by emailing us at [email protected].

Q:What happens in the event of expired products? Is there any plan B for such event?

Answer: Zizira takes full responsibility for every single product on its shelves and the orders that you place with us. If a product reaches you in a damaged state, please take a picture and send it to us. This will help us in understanding and learning so that you don't have to face the same situation in future. Moreover, we will also send you a replacement at no extra cost.

Out of Scope

Q:I am looking for all kinds of organic vegetables and seeds to be supplied daily to Guwahati Market.

Answer: Our current vision is to support and further the cause of Northeast India farmers by promoting the unique produce of the region. As such, we are not dealing with everyday vegetables, or seeds or fruits. Moreover, we are currently focusing only on dried products and not on perishable items.

Q:We are wholesale supplier of Dried Fenugreek Leaves, Dried Mint Leaves ,Dried Coriander Leaves,Watermelon Kernels etc. If you are having requirement of any off these commodities please revert. We are currently supplying to major spice brands of India.

Answer: Our current vision is to support and further the cause of Northeast India farmers by promoting the unique produce of the region. As such, we are not dealing with everyday vegetables or fruits. Moreover, we are currently focusing only on dried products and not on perishable items.

Q: I have a cashewnut processing plant in guwahati. I am interested in sourcing raw cashewnut from garo hills.

Answer: We have not yet explored cashews. However, you will find that the state agriculture department will be very helpful in providing you with all the information that you need.

Product & Pricing Enquiry

Q: Hello, I am interested in Turmeric with high Curcumin content. Could you please suggest me the Quality,Price/Kilo,& the best place to procure in quantity from a single place.

Answer: We currently have Zizira products on Amazon and you will find that we have also provided weight-based variations of up to 250g. We do not sell our products in bulk.

Q: Please send me total list of organic food products available with you with its wholesale prices. I am engaged in business of organic food at Aurangabad Maharashtra.

Answer: Please look up Zizira on Amazon India for a complete list of all of our products along with their prices. You will find it helpful that we have provided weight-based variation. As far as organic is concerned, our products do NOT have that certification. Instead they follow traditional farming methods which does NOT involve the use of chemical-based fertilzers and pesticides.

Media

Q: Hi Team Zizira. I am an aspiring writer and a reporter from a newspaper. I wanted to do a story on your products. it is totally a positive coverage and will get published in the front page. your co-operation will genuinely be appreciated.

Answer: We would be glad to feature on your paper. However, we would like to review the questions before answering them so that the responses we provide will paint the accurate and relevant picture of Zizira's vision. Furthermore, please note that any article has to be ratified and vetted by us in an email before publication.

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