The Zizira: Returns and Cancellations Policy Page
In order to return any products sold through the website, you are required to comply with the below mentioned conditions below:
- Products should be unused.
- Please notify Zizira of receipt of product within 7 working days. If you are unable to do so within 7 working days from the date of receipt, Zizira shall not be held liable for the failure to replace the order.
- Products should be returned intact, appropriately packaged along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
Refunds are subject to the following:
- When the product is unavailable for replacement
- When the dispute rules in your favor
Since all orders are paid online – refunds meeting the above conditions will be actioned within 4-5 working days.
Zizira reserves the right, to refuse or cancel any order for any reason. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged, the said amount will be reversed to your credit card account within 4-5 working days.
Zizira reserves the right to cancel any orders which do not meet the criterion mentioned below:
- Non-availability of the product or quantities ordered
- Errors in pricing information
- Insufficient order information
- Non-confirmation of receipt of product purchased